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Embark on a journey where your unique contributions are celebrated, and your professional development is fully supported. At ADCB, we foster a diverse and inclusive community where every voice matters, and every role has a meaningful impact.
About the Group Business Services (GBS) Team
GBS is a team of highly skilled and dedicated professionals who are integral to ADCB’s continued growth and innovation. With a proven track record in operational excellence and risk management, GBS partners closely with business units across the bank to deliver outstanding service and customer-focused solutions. Together, we drive the digital evolution of UAE banking.
About the Role
As a Customer Engagement Executive, you will support ADCB’s customer outreach and sales efforts by engaging with clients via phone, delivering exceptional service, and helping meet defined sales and retention targets. You will play a key role in enhancing the bank's relationship with its customers while building your own career in financial services.
Key Responsibilities
Customer Outreach & Sales Contact existing customers to promote relevant banking products and services with the goal of achieving monthly sales and retention targets.
Policy & Procedure Compliance Adhere to all departmental guidelines, operating procedures, and regulatory requirements to ensure service consistency, accuracy, and quality.
Customer Service Excellence Uphold ADCB’s Service Promise by delivering courteous, solution-oriented support in every internal and external customer interaction.
Personal Accountability Take ownership of your performance and development, aligning with ADCB’s people management practices and contributing to the team’s overall success.
Who We’re Looking For
Education: High School Diploma or equivalent
Experience: No prior work experience required; training will be provided
Skills:
Basic knowledge of MS Office tools (Word, Excel)
Good communication and interpersonal skills
Eagerness to learn, grow, and perform in a customer-centric environment
Ability to collaborate, build relationships, and maintain a positive team dynamic
Why Join ADCB?
Comprehensive Onboarding & Training: Build confidence with structured learning and development programs tailored for early-career professionals.
Career Growth Opportunities: Develop your skills and grow with the organization through clearly defined career paths.
Supportive Work Environment: Join a team that values respect, collaboration, and continuous improvement.
Inclusive Culture: Thrive in an organization that celebrates diversity and embraces new ideas.
Be Part of Something Bigger
At ADCB, you don’t just join a bank—you join a purpose-driven institution where careers are built, values are lived, and success is shared.
