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Business Analyst - Shopping Experience Job Overview Amazon UAE is hiring a skilled Business Analyst for our MENA Customer Experience (CX) team based in Dubai. This role is critical in shaping the data-driven foundation of our onsite shopping experience. As a Business Analyst, you will lead quantification of the customer funnel, automate reporting for shopping events, and define entitlements to guide product development. Your insights will directly influence the product roadmap in a dual-language (Arabic-English) ecommerce environment. Job Details Job Location: Dubai, United Arab Emirates Industry: Internet Function: Data Science / Analytics Salary: 18000-24000 monthly (Market estimated) Gender: Any Candidate Nationality: Any Candidate Current Location: Any Job Type: Full Time Job Overview This Business Analyst position focuses on improving Amazon's shopping funnel metrics for MENA customers. You will own the end-to-end process of collecting, analyzing, and automating customer experience data to enable actionable insights. In collaboration with Product, Tech, and Worldwide teams, you will quantify feature impact and help close entitlement gaps that hinder shopping journeys. Apply now to be part of a high-impact, fast-paced team shaping Amazon's MENA operations. Key Responsibilities * Lead data collection and analysis to quantify customer funnel behavior * Automate tracking for daily and weekly shopping events in both Arabic and English * Partner with Product Managers and Tech teams to quantify feature impact * Develop scalable entitlement reporting frameworks and dashboards * Conduct deep-dive analysis on experimental and launched features * Secure and optimize access to event-level customer data * Communicate findings and strategic recommendations to L8 leadership Job Requirements * Minimum 3 years of experience with Redshift, Oracle, NoSQL, or similar databases * Strong SQL proficiency and scripting experience with Python * Proven skills in data modeling, ETL pipeline development, and statistical analysis (R, SAS, or Matlab) * Experience with visualization tools like Tableau, QuickSight, or equivalent * Knowledge of AWS technologies such as EC2, S3, Redshift, and DynamoDB is preferred * Ability to manage large-scale datasets and influence product direction with data-driven recommendations What We Offer * Competitive tax-free salary paid in AED * Health insurance and wellness benefits * Opportunity to work on high-impact projects in a dynamic ecommerce environment * Access to global Amazon training and development resources * Inclusive and innovative work culture that supports growth and experimentation About the Company Amazon is a global technology company driven by four core principles: customer obsession, passion for invention, operational excellence, and long-term thinking. In the UAE, Amazon operates with the ambition to be the most customer-centric company in the region. We build for scale, act fast, and continuously invent to deliver unmatched customer experiences-from Alexa to AWS to our local logistics operations. At Amazon, it 's always "Day 1. " Join us in Dubai and help us define what shopping in the Middle East should feel like.
