Customer Service Agent

Job Description

At Southwest Airlines, we pride ourselves on delivering exceptional Customer Service. As a Customer Service Agent, you will be the face of our airline, providing friendly service to customers and maintaining positive relationships.

Key Responsibilities:

• Provide legendary Customer service to people desiring to travel or using cargo or baggage service
• Handle ticketing and check-in processes
• Process payments for tickets using cash, checks, credit cards, travel vouchers, and coupons
• Compute charges and make change for daily transactions
• Deal with mishandled Customers due to oversells, delayed or cancelled flights, lost, delayed, or damaged luggage

We offer competitive pay, excellent benefits, and unparalleled perks such as flight privileges, profit sharing bonuses, paid training & development, and health wellbeing programs.