Southwest Airlines is a prominent American airline known for its commitment to providing friendly, reliable, and low-cost air travel. As one of the largest domestic airlines in the United States, Southwest has built a strong reputation for its customer-centric approach and vibrant company culture. Established in 1967, the company has consistently focused on connecting people to what matters most in their lives through accessible air transportation services. Southwest Airlines operates a large network of flights primarily centered around domestic routes but also serves a select number of international destinations. The company is recognized for its innovative practices in the airline industry and dedication to employee growth and satisfaction, highlighted by its promise to provide a stable work environment with equal opportunities for learning and personal development. Creativity, innovation, and mutual respect are core values that guide all Southwest employees in delivering exceptional service to customers and fostering a positive workplace environment.
This employment opportunity is for a Customer Service Agent position within Southwest Airlines' Ground Operations department based on the island of O'ahu. This role is crucial as these agents serve as the primary point of contact for customers at airports, often setting the tone for their travel experience. The position is an hourly paid role with a starting wage of $19.63, with potential future increases according to the collective bargaining agreement applicable to this role. Customer Service Agents are responsible for delivering legendary service at various touchpoints including ticket counters, baggage service offices, and gate areas. The role involves multitasking in a dynamic and sometimes high-pressure environment, requiring patience, friendliness, and problem-solving skills. Shifts include varied hours such as early mornings, late evenings, weekends, and holidays, determined by seniority and company needs.
Customer Service Agents manage a range of duties, including ticketing and check-in processes, handling reservations, boarding passengers efficiently, and resolving complaints regarding oversells, delays, cancellations, and lost or damaged luggage. They also process payments accurately, maintain transaction records, and provide updated flight information to customers. The position requires the ability to work well in a team, communicate effectively, and adhere to safety and appearance standards. Southwest Airlines emphasizes fair hiring practices and inclusivity, ensuring employment decisions are free from discrimination. Employees receive benefits such as free flights on Southwest flights, retirement savings plan contributions with company matching, profit-sharing when applicable, and competitive health insurance that begins from day one of employment. Additionally, Southwest supports personal and professional growth through comprehensive training and development programs.
This role is ideal for individuals who enjoy interacting with people, thrive in fast-paced environments, and are committed to enhancing the travel experience of others through exceptional customer service. Southwest Airlines seeks candidates who are reliable, well-groomed, able to meet physical demands, hold appropriate work authorization in the United States, and are ready to commit to the attendance and shift work standards set forth by the company. The position does not require prior experience or formal education, though successful completion of training and obtaining necessary airport badges like the SIDA badge are mandatory. Southwest Airlines remains an equal opportunity employer dedicated to diversity and inclusion within its workforce.
- no education requirement
- no experience requirement
- must be able to obtain a SIDA badge and meet all local airport requirements
- may be required to obtain a Customs Seal
- must be able to lift or move items up to 70 pounds regularly
- able to climb, bend, kneel, and stand frequently and for extended periods
- must maintain company appearance standards
- must be a U.S. citizen or have authorization to work in the U.S.
- must be at least 18 years old
- must comply with company attendance standards
- ability to work shift work and/or overtime
