Other Jobs To Apply (November 21, 2025):
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Description Serves as the first contact with all visitors to Town Hall and provides high level customer service to anyone who approaches the front desk. Assists visitors and callers by providing information, directions and/or resolving concerns. Performs routine clerical and administrative work in answering phones, cashiering, data management, preparing utility billing statements, receiving and posting utility payments, providing customer assistance.
Works under the close supervision of the Customer Service Supervisor, according to an established work routine. Examples of Duties The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.
Greet the public and answer questions; respond to inquiries from employees, citizens and others; respond to complaints, find appropriate solutions, refer to appropriate persons when necessary. Works interchangeably with other customer service specialist on front desk or back office depending on work assignment. Answer central telephone system and mobile radio base station.
Issue licenses and permits as assigned. Stamp outgoing mail, receive and distribute incoming mail. Prepare and mails monthly utility billing statements.
Receive, prepare and process daily utility payments. Prepare, enter and update service orders. Process and manage delinquent utility accounts, including reporting delinquent accounts to collections agency as necessary.
Provides backup to other related positions in the Town. Compose, type, and edit correspondence, reports, memoranda, and other material requiring judgment as to content, accuracy, and completeness. Manage & complete special/seasonal projects as assigned.
Performs other duties as assigned. Typical Qualifications Necessary Knowledge, Skills and Ability Warm, friendly personality with high level of proven customer service skills. Excellent & effective oral and written communication skills.
Polite and confident, with an ability to exhibit compassion while resolving issues with a customer-focused orientation. Alert and attentive to detail. Ability in multitasking and time-management, exhibit punctuality.
Proficiency in English; multilingual is preferred. Exhibit ability to work cohesively in a team environment. Working knowledge of computers and electronic data processing; working knowledge of modern office practices and procedures, some knowledge of accounting principles and practices.
Skill in operation of listed tools and equipment. Ability to perform cashier duties accurately. Ability to effectively meet and deal with the public; ability to communicate effectively verbally and in writing; ability to handle stressful situations.
Minimum Education, Experience and Certification A. Graduation from a high school or GED equivalent with specialized course work in general office practices such as typing, filing, accounting, and bookkeeping; B. Two (2) years of increasingly responsible related experience, or any equivalent combination of related education and experience.
Supplemental Information TOOLS AND EQUIPMENT USED Personal computer, including spreadsheet and word processing software; phone switchboard, mainframe computer terminal, postage machine, 10-key calculator; phone; copy machine; fax machine, and base radio.
