Manager, Performance Management

Work Arrangement
This role is based remotely but if you live within a 50-mile radius of Austin, Detroit, Mountain View or Warren, you are expected to report to that location three times a week, at a minimum.

Role Summary  

The Manager, Performance Management, will lead the build, launch, and ongoing operations of GM’s new global function responsible for formal performance management. This role oversees the design and implementation of global standards, SOPs, Workday workflows, and case administration processes, and will manage the team responsible for end-to-end formal performance management across all regions. 

Key Responsibilities  

• Lead the build effort required to stand up the Performance Management function, including development of global standards, definitions, and process maps. 

• Design and finalize global SOPs, templates, manager guidance, and country-specific localization for informal vs. formal performance management. 

• Partner with Workday teams to define, configure, and test workflows to support intake, case tracking, reporting, and closure. 

• Develop change management, communication, and training plans to support HRBPs, managers, and regional SMEs during transition. 

• Oversee transition from Field HR Business Partners to centralized ownership of formal performance management cases. 

• Manage the global team of Specialists responsible for case intake, administration, documentation, tracking, escalations, and KPI reporting. 

• Monitor global case volume, team workload, and quality metrics; adjust capacity plans and processes as needed. 

• Ensure compliance with country-specific legal requirements and partner closely with Legal and regional SMEs. 

• Lead continuous improvement cycles, including KPI reviews, quarterly business reviews, and SOP updates. 

• Serve as escalation point for complex or sensitive performance management cases. 

Qualifications  

• 8+ years of HR, Employee Relations, Performance Management, or related leadership experience. 

• Bachelor's Degree required.

• Proven experience leading large-scale process design, transformation, or centralization efforts. 

• Strong understanding of performance management frameworks and case management best practices. 

• Experience managing global teams and navigating country-specific employment requirements. 

• Ability to partner effectively with senior leaders, HRBPs, Legal, and technical teams. 

• Expertise in change management and stakeholder engagement. 

• Strong analytical skills and ability to interpret workforce and performance data. 

• Prior experience with Workday or similar HRIS systems preferred. 

Repo rting Structure

This role reports to the HR Director, Employee Relations Investigations & Policy, and leads the Performance Management team operating globally. 

Compensation:

The compensation information is a good faith estimate only. It is based on what a successful applicant might be paid in accordance with applicable state laws. The actual base salary a successful candidate will be offered within this range will vary based on factors relevant to the position, as well as geography of the selected candidate.

• The salary range for this role is $140,100 to $186,700. The actual base salary a successful candidate will be offered within this range will vary based on factors relevant to the position.

• Bonus Potential: An incentive pay program offers payouts based on company performance, job level, and individual performance.

• Benefits: GM offers a variety of health and wellbeing benefit programs. Benefit options include medical, dental, vision, Health Savings Account, Flexible Spending Accounts, retirement savings plan, sickness and accident benefits, life insurance, paid vacation & holidays, tuition assistance programs, employee assistance program, GM vehicle discounts and more.