Part-Time Virtual Assistant – Client Communications & Admin (Private Chef & Catering)

<p><b>Role Overview</b></p><p>We’re looking for a client-focused, detail-oriented VA to handle:</p><p>● Inbox & lead management</p><p>● Scheduling and basic follow-up with clients</p><p>● Light marketing communications (simple newsletters / CRM updates)</p><p>This is a part-time role (20 hrs/week) to start, with a strong possibility of scaling up toward full-time as the business grows and responsibilities expand.</p> <p></p><p><br></p><b>Key Responsibilities</b><ul><li><i><b>1. Inbox Management & Lead Triage</b></i></li><li><u>Monitor shared and/or personal email inboxes for:</u></li></ul><div>○ New leads and inquiries</div><div>○ Client questions, updates, and event details</div><ul><li><u>Filter, organize, and prioritize emails:</u></li></ul><div>○ Remove or file junk/non-essential messages</div><div>○ Flag urgent and time-sensitive items</div><div>○ Create a simple daily digest/summary of:</div><div>■ New leads received</div><div>■ Who needs a response and by when</div><ul><li> Ensure no inquiry is missed and follow-up tasks are clearly tracked.</li></ul><div><br></div><ul><li><i><b>2. Lead Handling & Client Communication</b></i></li><li><u>For straightforward inquiries, send initial responses using templates or guidance:</u></li></ul><div>○ Request key details about the event (date, time, location, guest count, type of service, etc.)</div><div>○ Ask clarifying questions to quickly get to the “meat and potatoes” of what’s needed</div><ul><li>Where appropriate, handle simple back-and-forth without needing Morgan for every step, escalating to him only when needed.</li></ul><ul><li>Occasionally call clients/prospects (when required) to clarify simple details or confirm information.</li></ul><ul><li>Maintain a friendly, professional tone in all communication that matches the brand and level of service.</li></ul><div><br></div><ul><li><i><b>3. Scheduling & Coordination Support</b></i></li><li>Help book and confirm calls or tastings, as needed.</li><li>Coordinate calendars to avoid double-booking.</li><li>Send reminders or confirmations to clients prior to calls or events, as directed.</li></ul><div><br></div><ul><li><i><b>4. Light Marketing & CRM / Newsletter Support (Nice-to-Have)</b></i></li><li><u>Support basic CRM tasks, such as:</u></li></ul><div>○ Updating contact details</div><div>○ Tagging or categorizing leads</div><div>○ Keeping notes on lead status (e.g., new, quoted, booked, follow-up needed)</div><ul><li><u>Assist with simple outbound communications, such as:</u></li></ul><div>○ Drafting short email newsletters or promotional messages</div><div>○ Structuring content and graphics (provided by client) into clear, well-written emails</div><ul><li>Help ensure consistency of communication (e.g., letting clients know about promos, seasonal offerings, or special menus).</li></ul><div><br></div><p><br></p><b>Must-Have Qualifications</b><ul><li>3+ years experience as a Virtual Assistant, Administrative Assistant, or Customer Support/Client-Facing role</li></ul><ul><li>Excellent written and spoken English</li><li><u>Strong email management skills:</u></li></ul><div>○ Comfortable handling high volume inboxes</div><div>○ Skilled at sorting, filtering, and summarizing information</div><ul><li><u>Proven experience with client communication:</u></li></ul><div>○ Writing clear, professional, and friendly emails</div><div>○ Asking smart follow-up questions to get necessary details</div><ul><li>Highly organized and detail-oriented – no dropped balls, especially with leads and timelines</li></ul><ul><li><u>Proactive and self-directed:</u></li></ul><div>○ Can follow instructions, then independently manage recurring tasks</div><div>○ Comfortable making suggestions on better ways to organize communication and workflows</div><ul><li><u>Tech-comfortable with:</u></li></ul><div>○ Email (Gmail/Outlook or similar)</div><div>○ Basic office tools (Google Workspace or Microsoft Office)</div><p><br></p><b>Nice-to-Have Experience</b><ul><li>Experience in hospitality, events, catering, food service, or service-based businesses</li></ul><ul><li>Background with CRM tools (any platform) and/or basic email marketing tools</li><li>Prior experience helping small business owners manage:</li></ul><div>○ Leads pipelines</div><div>○ Simple newsletters/promotions</div><ul><li>Comfortable making occasional client calls in English</li></ul><p><br></p><b>Soft Skills & Traits</b><ul><li>Warm, professional, and service-oriented</li><li>Not easily flustered; can handle multiple inquiries and threads at once</li><li>Good judgment on what needs (your boss) attention vs. what you can handle</li><li>Open to feedback and able to adapt quickly as the role expands (especially into more marketing/communications over time).</li></ul><p><br></p><p></p> <div>$500 - $700 a month</div><small><div><b>Type: </b>Part-Time (<b>20 hours/week to start</b>, potential to grow to full-time)</div><div><b>Time Zone:</b> Must comfortably support E<b>astern Time (ET)</b> with overlap during U.S. business</div><div>hours</div><div><br></div></small> <p>Why Join Assist World?</p><p><br></p><p>100% REMOTE</p><p>$50 birthday bonus</p><p>$200 testimonial bonus</p><p>$300 tenure bonus every 6 months</p><p>$500 entry monthly raffle</p><p>NO TRACKER. NO PROBLEM</p>