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🧾 Job Summary
Progressive Technology is seeking enthusiastic and service-driven individuals to join our remote banking support team as Banking Customer Service Associates. This role is fully phone-based and designed for candidates who are passionate about helping others and ensuring seamless banking experiences for customers across the United States. You will act as the first point of contact, providing expert assistance on account inquiries, transactions, fraud alerts, and digital banking solutions.
📌 Key Responsibilities
Answer inbound calls and assist customers with banking queries in a professional, empathetic, and efficient manner
Provide support on account balances, deposits, withdrawals, loan payments, transaction issues, and online/mobile banking
Handle customer concerns related to card disputes, fraud alerts, and security measures with accuracy and care
Guide users through digital self-service tools and troubleshoot common mobile banking issues
Follow standard procedures for verification and secure handling of customer data
Document customer interactions thoroughly in the CRM system
Escalate complex cases to the appropriate internal departments when necessary
Meet or exceed performance metrics for call handling time, customer satisfaction, and resolution quality
✅ Required Skills and Qualifications
High school diploma or GED (Associate degree or higher preferred)
Excellent verbal communication and active listening skills
Strong multitasking ability while working with multiple systems during calls
Comfortable working in a fast-paced, target-driven customer support environment
Basic understanding of banking terminology and services (training provided)
Tech-savvy with the ability to navigate customer management tools and digital platforms
Ability to maintain composure and professionalism under pressure
📚 Experience
Minimum: 6 months of customer service experience (banking, call center, or retail service experience preferred)
Preferred: Previous experience in phone-based financial services or call center environment
⏰ Working Hours
Flexible shifts available (Full-time & Part-time)
Must be available to work within core hours: 8:0 AM to 8:00 PM EST, Monday through Saturday
Occasional overtime and weekend shifts based on business needs
🧠 Knowledge, Skills, and Abilities
Familiarity with customer service software and CRM platforms
Ability to maintain confidentiality and follow data protection regulations
Strong problem-solving skills with a customer-first approach
Organized, detail-oriented, and dependable
High-speed internet and a quiet, professional remote work environment
🎁 Benefits
Competitive hourly pay with performance-based bonuses
Paid virtual training
401(k) plan with company match
Medical, dental, and vision insurance options (for eligible full-time employees)
Paid time off and holiday pay
Career advancement opportunities within Progressive Technology
Work-from-home convenience with company-provided equipment
🌟 Why Join Progressive Technology?
At Progressive Technology, we believe in creating more than just jobs—we build careers. Our inclusive, remote-first culture empowers our teams to thrive from anywhere in the U.S. We value innovation, integrity, and a commitment to excellent customer service. Whether you are looking to grow your career in banking support or find a work-from-home role that fits your lifestyle, this is your opportunity to make a meaningful impact.
📥 How to Apply
Ready to get started? Submit your application today via our official career page.
Include your updated resume and a brief cover letter highlighting your interest in the role. Shortlisted candidates will be contacted for a virtual interview.
