Technical Product Support

About the position

Responsibilities

• Provide technical and marketing/sales support to the Trane sales field organization through phone/email support, direct customer interaction, customer factory visits, and support the commercialization strategy and vision for all chiller business.
• Help to create various marketing documentation, literature, and presentations that educate sales teams on Trane's products, highlights advantages, and provide bid strategies on products and applications.
• Travel to sales offices, corporate events, and customer sites in support of Trane chiller equipment, including formal presentations, sales discussions, and supporting tradeshows.
• Establish product lines' 'selling story.' Ensure that the field sales support department, appropriate business unit functional areas, and field sales force are familiar with the 'selling story.'
• Create and update chiller collateral including competitive specification documentation that highlights Trane's advantage over competition.
• Participate in creative thinking, team decision-making and problem solving with cross-functional teams.
• Price equipment on projects and assist in bid strategies.
• Provide marketing and technical support to peers, the sales field organization, and direct customers and be willing to serve as a mentor for new hires on the team including co-ops and interns.
• Support a professional field and customer focused environment, with measurements in place to track performance and improve the process.
• Support Trane Select Assist software by assisting the sales field organization with configuring equipment and develop software requirements that improve the software's capabilities.
• Train new field sales engineers that participate in the Trane Graduate Training Program.

Requirements

• Bachelor's Degree in Engineering (or related technical discipline).
• Engineering-related work experience is a plus.
• Master's Degree is a plus.
• Tactfulness and assertiveness; must be effective and clear decision-maker under pressure situations.
• Able to communicate effectively with field (customers, sales assistants and sales engineers) and internal customers.
• Aggressive, success-oriented, self-starter and able to manage time and priorities in order to meet specific goals and objectives.
• Highly developed and demonstrated interpersonal and communication skills and team-player skills required.
• Excellent oral and written communication skills.
• PC and end user computer use (Excel, Word, Power Point, Cloud-based Selection Software).

Nice-to-haves

• Master's Degree.

Benefits

• Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives.
• Family building benefits include fertility coverage and adoption/surrogacy assistance.
• 401K match up to 6%, plus an additional 2% core contribution = up to 8% company contribution.
• Paid time off, including in support of volunteer and parental leave needs.
• Educational and training opportunities through company programs along with tuition assistance and student debt support.