Technical Support Representative | CrewBloom | Remote (Philippines)

<p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3">The Technical Support Representative will be an integral part of our client’s support team–offering expert assistance for a wide range of technical issues to English-speaking clients over the phone and through remote access and tech support tools. The ideal candidate will have a strong background in BPO call center inbound phone calls from English-speaking clients, and extensive experience with troubleshooting both Apple Macbook and Windows PC environments.</p> <p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3"><strong class=" font-semibold">Job Responsibilities:</strong></p> <ul class=" text-base sm:text-lg marker:text-color list-inside list-disc text-gray-500 list-disc list-outside pl-3 mb-6"> <li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Over-the-phone troubleshooting, diagnosing, and repairing via remote access on complex technical issues involving Mac and Windows-based systems.</span></li> <li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Address slow computer performance, operating system reinstallation, Mac recovery, PC reset, malware and virus removal, driver updates, and email-related problems, especially with Microsoft Outlook.</span></li> <li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Troubleshoot hardware issues including hard drives, RAM, and power supplies.</span></li> <li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Resolve network and internet issues, browser problems with Google Chrome, and PC game crashes.</span></li> <li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Set up and troubleshoot printers on WiFi connections and resolve printer driver issues.</span></li> <li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Provide timely solutions, document issues effectively, and conduct thorough follow-ups with customers.</span></li> <li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Utilize sales skills to upsell support packages post-service resolution.</span></li> <li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Maintain organization, punctuality, and reliability as core professional attributes.</span></li> </ul> <h3 class=" text-white font-semibold text-lg mb-2">Requirements</h3> <ul class=" text-base sm:text-lg marker:text-color list-inside list-disc text-gray-500 list-disc list-outside pl-3 mb-6"> <li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Proficient in troubleshooting Mac and Windows operating systems.</span></li> <li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Skilled in resolving a broad spectrum of technical issues.</span></li> <li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Strong sales acumen with experience in upselling products and services.</span></li> <li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Excellent communication and documentation skills.</span></li> <li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Proven track record of dependability and adherence to schedules.</span></li> <li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Ability to work full-time hours with availability on weekends.</span></li> </ul> <p class=" text-gray-200 text-base sm:text-lg leading-relaxed mb-3"><strong class=" font-semibold">System Requirements</strong></p> <ul class=" text-base sm:text-lg marker:text-color list-inside list-disc text-gray-500 list-disc list-outside pl-3 mb-6"> <li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">At least 15mbps for main internet and at least 10mbps for backup</span></li> <li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">A desktop or laptop that has an i5 processor with at least 8 GB RAM and an i3 processor for backup</span></li> <li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Note: Back-ups should still be able to function when there is a power interruption</span></li> <li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">A webcam</span></li> <li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Noise-canceling USB Headset</span></li> <li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Quiet, Dedicated Home Office</span></li> <li class=" leading-snug mb-2 pl-2"><span class="text-gray-200">Smartphone</span></li> </ul> <h3 class=" text-white font-semibold text-lg mb-2">Benefits</h3> <ul class=" text-base sm:text-lg marker:text-color list-inside list-disc text-gray-500 list-disc list-outside pl-3 mb-6"> <li class=" leading-snug mb-2 pl-2"><span class="text-gray-200"><strong class=" font-semibold">Join Our Dynamic Team:</strong> Experience our fun, inclusive, innovative culture that values your unique contributions and supports your professional growth.</span></li> <li class=" leading-snug mb-2 pl-2"><span class="text-gray-200"><strong class=" font-semibold">Embrace the Opportunities:</strong> Seize daily chances to learn, innovate, and excel. Make a real impact in your field.</span></li> <li class=" leading-snug mb-2 pl-2"><span class="text-gray-200"><strong class=" font-semibold">Limitless Career Growth:</strong> Unlock a world of possibilities and resources to propel your career forward.</span></li> <li class=" leading-snug mb-2 pl-2"><span class="text-gray-200"><strong class=" font-semibold">Fast-Paced Thrills:</strong> Thrive in a high-energy, engaging atmosphere. Embrace challenges and reap stimulating rewards.</span></li> <li class=" leading-snug mb-2 pl-2"><span class="text-gray-200"><strong class=" font-semibold">Flexibility, Your Way:</strong> Embrace the freedom to work from home or any location of your choice. Create your ideal work environment.</span></li> <li class=" leading-snug mb-2 pl-2"><span class="text-gray-200"><strong class=" font-semibold">Work-Life Balance at Its Best:</strong> Say goodbye to stressful commutes and hello to quality time with loved ones. Achieve a healthy work-life integration to perform at your best.</span></li> </ul>