About Pelton Shepherd
Pelton Shepherd is a third-generation, family-operated company with over 70 years of experience providing cold chain shipping solutions. We manufacture high-performance gel packs and temperature-control products used across industries requiring reliable cold chain logistics, including pharmaceuticals, perishables, and specialty goods. Our focus is on innovative, sustainable products and exceptional customer service.
Job Summary
We are seeking an experienced Senior Logistics Coordinator to manage ambient and frozen logistics operations for assigned customer accounts. This role oversees order processing, inventory management, freight coordination, and customer service, while supervising Junior Logistics Coordinators.
Responsibilities
Manage ambient and frozen customer accounts
Supervise Junior Logistics Coordinators
Process and verify customer orders and purchase orders
Confirm shipments and invoice customers
Coordinate with manufacturing teams on freezer inventory
Track and balance third-party warehouse inventory
Schedule and manage FTL and LTL freight
Invoice recurring storage fees
Communicate with customers and vendors via phone and email
Resolve service issues and ensure timely follow-up
Approve and dispute vendor invoices as needed
Maintain accurate records and databases
Identify cost-saving and efficiency opportunities
Meet all order processing, receiving, and invoicing deadlines
Provide after-hours and weekend on-call coverage as required
Assist with special projects as needed
Qualifications
Minimum 5 years of logistics, freight, or customer service experience
Strong proficiency in Microsoft Outlook, Word, Excel, Teams, and Google Docs
Excellent organizational, analytical, and multitasking skills
Strong written and verbal communication skills
Professional, dependable, and team-oriented
Education
Bachelor’s degree preferred or equivalent related experience
Physical Requirements
Ability to sit for extended periods and work at a computer
About Pelton Shepherd Industries
A third-generation family operated business, Pelton Shepherd has been on the cutting edge of cold chain supply technology for more than 70 years.
